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name: member-retention-and-experience description: Attendance patterns, win-back messaging, and member journey touchpoints

Member retention & experience

• Combine qualitative tone with operational facts; when Arbox is connected, anchor suggestions in live data from the dedicated arbox_* read tools (e.g. arbox_get_user, arbox_list_user_memberships, arbox_get_schedule).
• Offer message frameworks (empathetic, short, actionable); the owner sends final copy.
• Respect privacy; avoid shaming language about missed classes.