---

name: retellai-debug-bundle description: | Collect Retell AI debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for Retell AI problems. Trigger with phrases like "retellai debug", "retellai support bundle", "collect retellai logs", "retellai diagnostic". allowed-tools: Read, Bash(grep:), Bash(curl:), Bash(tar:*), Grep version: 1.0.0 license: MIT author: Jeremy Longshore jeremy@intentsolutions.io

Retell AI Debug Bundle

Overview

Collect all necessary diagnostic information for Retell AI support tickets.

Prerequisites

• Retell AI SDK installed
• Access to application logs
• Permission to collect environment info

Instructions

Step 1: Create Debug Bundle Script

#!/bin/bash
# retellai-debug-bundle.sh

BUNDLE_DIR="retellai-debug-$(date +%Y%m%d-%H%M%S)"
mkdir -p "$BUNDLE_DIR"

echo "=== Retell AI Debug Bundle ===" > "$BUNDLE_DIR/summary.txt"
echo "Generated: $(date)" >> "$BUNDLE_DIR/summary.txt"

Step 2: Collect Environment Info

# Environment info
echo "--- Environment ---" >> "$BUNDLE_DIR/summary.txt"
node --version >> "$BUNDLE_DIR/summary.txt" 2>&1
npm --version >> "$BUNDLE_DIR/summary.txt" 2>&1
echo "RETELLAI_API_KEY: ${RETELLAI_API_KEY:+[SET]}" >> "$BUNDLE_DIR/summary.txt"

Step 3: Gather SDK and Logs

# SDK version
npm list @retellai/sdk 2>/dev/null >> "$BUNDLE_DIR/summary.txt"

# Recent logs (redacted)
grep -i "retellai" ~/.npm/_logs/*.log 2>/dev/null | tail -50 >> "$BUNDLE_DIR/logs.txt"

# Configuration (redacted - secrets masked)
echo "--- Config (redacted) ---" >> "$BUNDLE_DIR/summary.txt"
cat .env 2>/dev/null | sed 's/=.*/=***REDACTED***/' >> "$BUNDLE_DIR/config-redacted.txt"

# Network connectivity test
echo "--- Network Test ---" >> "$BUNDLE_DIR/summary.txt"
echo -n "API Health: " >> "$BUNDLE_DIR/summary.txt"
curl -s -o /dev/null -w "%{http_code}" https://api.retellai.com/health >> "$BUNDLE_DIR/summary.txt"
echo "" >> "$BUNDLE_DIR/summary.txt"

Step 4: Package Bundle

tar -czf "$BUNDLE_DIR.tar.gz" "$BUNDLE_DIR"
echo "Bundle created: $BUNDLE_DIR.tar.gz"

Output

• retellai-debug-YYYYMMDD-HHMMSS.tar.gz archive containing:
  • summary.txt - Environment and SDK info
  • logs.txt - Recent redacted logs
  • config-redacted.txt - Configuration (secrets removed)

Error Handling

Item	Purpose	Included
Environment versions	Compatibility check	✓
SDK version	Version-specific bugs	✓
Error logs (redacted)	Root cause analysis	✓
Config (redacted)	Configuration issues	✓
Network test	Connectivity issues	✓

Examples

Sensitive Data Handling

ALWAYS REDACT:

• API keys and tokens
• Passwords and secrets
• PII (emails, names, IDs)

Safe to Include:

• Error messages
• Stack traces (redacted)
• SDK/runtime versions

Submit to Support

1. Create bundle: bash retellai-debug-bundle.sh
2. Review for sensitive data
3. Upload to Retell AI support portal

Resources

• Retell AI Support
• Retell AI Status

Next Steps

For rate limit issues, see retellai-rate-limits.