knowledge-vs-external-cms

【设计与创意】Use when deciding between Salesforce Knowledge, an external CMS (Contentful, WordPress, AEM), or a hybrid content strategy. Triggers: 'should we use Salesforce Knowledge or a CMS', 'content federation across Salesforce and headless CMS', 'CMS Connect for Experience Cloud', 'agent-facing vs customer-facing content architecture'. NOT for CMS platform i…

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