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name: community-moderation-policy description: "Write a fair, enforceable community moderation policy. Use when standing up or overhauling moderation for a forum, Discord, Slack, subreddit, or any user community. Produces a clear code of conduct with examples, a graduated enforcement ladder tied to specific triggers, an appeals process, moderator guidelines, and the handling for the severe cases (threats, doxxing, brigading) that need immediate action. Governs member conduct in a user community — distinct from [[community-management-playbook]], which manages a brand's own social-media channels (comments, DMs, tone, response templates)."

Community Moderation Policy Skill

A moderation policy fails when it's vague ("be respectful") or applied inconsistently — members can't predict what's allowed, and mods burn out making judgment calls with no backing. This skill writes a policy that is enforceable: concrete rules with examples, a ladder that matches consequence to behavior, and the process that makes enforcement feel fair even to the person on the receiving end.

Working from a brief

Given the community (platform, size, purpose, audience), write the full policy — tune severity and tone to the space (a professional Slack ≠ a gaming Discord). Keep the public-facing rules short and human; put the operational detail in the moderator guidelines.

Required Inputs

Ask for (if not provided, else infer and label the assumption):

• The community — platform, rough size, purpose, and audience norms
• The values / what "good" looks like here, and the behaviors you most want to prevent
• Team — how many moderators, volunteer or staff, tools available
• Legal/brand constraints — platform ToS, regulated topics, company brand line

Output Format

Code of conduct (public-facing)

Short, plain, and specific. The core rules stated positively where possible, each with a one-line example of what crosses the line so it's not ambiguous. Cover the usual: harassment, hate speech, spam/self-promo, off-topic, NSFW, illegal content — scoped to this community.

Enforcement ladder

Consequence matched to behavior and repetition:

Level	Trigger	Action	Who can apply
1	first minor / borderline	friendly warning, edit/remove	any mod
2	repeat / clear violation	formal warning, temp mute	any mod
3	serious or repeated	temp ban (e.g. 7 days)	senior mod
4	severe / incorrigible	permanent ban	admin
Zero-tolerance	threats, doxxing, CSAM, targeted harassment	immediate ban + report	admin, no warning

Appeals process

How a member contests an action: where to appeal, who reviews (not the acting mod), the timeline, and what can/can't be overturned. Appeals are what make the ladder feel legitimate.

Moderator guidelines (internal)

• Consistency — decide by the rule, not the person; document every Level 2+ action.
• Conflicts — don't moderate a thread you're personally in; hand off.
• Edge cases — borderline calls, sarcasm/context, brigading and coordinated behavior, when to lock vs remove.
• Transparency — what's communicated to the member vs. handled quietly; a mod log.
• Mod wellbeing — rotation for heavy content, escalation for threats to mods.

Quality Checks

• Every rule is concrete enough to predict a call, with an example of the line
• The ladder ties specific triggers to specific actions and who may apply them
• Severe cases (threats, doxxing, CSAM) are zero-tolerance and route to reporting
• An appeals path exists and is reviewed by someone other than the acting mod
• Mod guidelines cover consistency, conflicts of interest, and documentation
• Tone and severity fit this community; it aligns with the platform ToS

Anti-Patterns

• Vague rules ("don't be a jerk") with no examples — unenforceable and arbitrary-feeling
• A single "ban" hammer with no graduated steps for minor issues
• Inconsistent enforcement by mood or by who the member is
• No appeals process (every action feels final and unjust)
• Unwritten rules enforced as if everyone knew them
• Warning-laddering genuine threats or doxxing instead of acting immediately

Example Trigger Phrases

• "Write moderation rules for our Discord."
• "Write a code of conduct for our forum."
• "Overhaul moderation for our subreddit."
• "Set up an enforcement ladder for our community."