name: igw-error-management
description: MCP skill for IGW (InsurGateway) error management — list, analyze, report, and manage insurance integration errors across test and production environments. Invoke whenever user asks about IGW errors, insurance gateway issues, success rates, or error reports.
author: yusufaltunbicak
version: "2.0.0"
tags:
- igw
- insurgateway
- insurance
- error-management
- mcp
- sigorta
- entegrasyon
IGW Error Management MCP Skill
Use this skill when the user wants to investigate, analyze, report on, or manage InsurGateway (IGW) integration errors. Covers error listing, log inspection, root cause analysis, success rate reports, and error status management for Turkish insurance integrations.
Environments
Two MCP server instances are available:
| Server | Prefix | Use Case |
|---|
igw-error-management-test | Test environment | Development, debugging, safe exploration |
igw-error-management-prod | Production environment | Real production errors, live data |
IMPORTANT: Always confirm which environment the user intends. Default to test unless explicitly told otherwise. Production write operations (pin, status update, send report, bug report) should be confirmed with the user before execution.
Tool Reference
Error Queries (Read-Only)
igw_errors_list — List errors with filters
Returns grouped errors with categories and detailed error entries.
| Parameter | Type | Description |
|---|
BeginDate | string (ISO 8601) | Start date filter (e.g. 2026-03-01T00:00:00) |
EndDate | string (ISO 8601) | End date filter |
AgentId | number | Filter by agent/acente ID |
BranchId | number | Filter by branch ID (Kasko, Trafik, etc.) |
ProductId | number | Filter by product ID |
InsuranceCompanyId | number | Filter by insurance company ID |
ServiceOperationId | number | 1 = Teklif (Proposal), 2 = Polica (Policy) |
NotAnalysed | boolean | Show only not-analysed errors |
Solved | boolean | Show only solved errors |
InProgress | boolean | Show only in-progress errors |
NothingToDo | boolean | Show only nothing-to-do errors |
UserMistake | boolean | Show only user-mistake errors |
ConnectionError | boolean | Show only connection errors |
OperationTimeout | boolean | Show only timeout errors |
ErrorQuery | string | Free text search in error messages |
IncludeProducts | boolean | Include product details in response |
ClientChannel | string | Filter by client channel |
PageNumber | number | Page number (default: 1) |
PageSize | number | Items per page (default: 20) |
SortColumn | string | Sort by: GroupCount, AgentName, LastErrorDate, InsuranceCompanyName, ProductName |
SortDescending | boolean | Sort direction |
igw_errors_summary — Error statistics
Lightweight status counts per service operation. Same filters as igw_errors_list (without pagination). Great for quick overview dashboards.
igw_errors_operations — Service operations with error stats
Shows which operations (Teklif/Police) produce errors and their counts. Same filter options.
igw_errors_logs — Detailed error log entries
Returns error logs with request/response data. Same filters as igw_errors_list.
igw_errors_log_detail — Single error log detail
| Parameter | Type | Description |
|---|
id | number | Error log ID |
Returns full request/response XML/JSON payload sent to the insurance company and response received. Essential for debugging specific integration failures.
igw_errors_analyze — Analyze a specific error
| Parameter | Type | Description |
|---|
id | number | Error ID |
Returns analysis details including possible root causes, affected products, and resolution suggestions.
Reports (Read-Only)
All report tools share these parameters:
| Parameter | Type | Description |
|---|
BeginDate | string (ISO 8601) | Start date |
EndDate | string (ISO 8601) | End date |
AgentId | number | Filter by agent |
BranchId | number | Filter by branch |
ProductId | number | Filter by product |
InsuranceCompanyId | number | Filter by company |
ServiceOperationId | number | 1 = Teklif, 2 = Police |
igw_errors_success_rate — Overall success/failure rates
Breakdown by Genel (Overall), Teklifler (Proposals), Policeler (Policies).
igw_errors_report_by_branch — Report by branch
Error breakdown by branch: Kasko, Trafik, Tamallayici Saglik, DASK, etc.
igw_errors_report_by_company — Report by insurance company
Error breakdown by company: Allianz, Zurich, Doga, Bereket, etc.
igw_errors_report_by_agent — Report by agent
Error breakdown by acente/agent with success rates.
Error Actions (Write Operations)
igw_errors_pin — Pin/unpin error
| Parameter | Type | Description |
|---|
errorId | number | Error ID to pin/unpin |
isPinned | boolean | true to pin, false to unpin |
igw_errors_update_status — Update analysis status
| Parameter | Type | Description |
|---|
errorExplanationHash | string | Error explanation hash identifier |
analyzeStatus | number | Status value (0-6, see table below) |
serviceOperationId | number | Optional: 1 = Teklif, 2 = Police |
igw_errors_send_report — Send error report to team
| Parameter | Type | Description |
|---|
errorId | number | Error ID |
description | string | Report description explaining the issue |
igw_errors_send_bug_report — File a bug report
| Parameter | Type | Description |
|---|
referenceNo | string | Reference number (e.g. IGW-12345) |
Lookups (Read-Only)
igw_products_search — Search insurance products
| Parameter | Type | Description |
|---|
query | string | Product name search (e.g. "Allianz Kasko", "Bereket Trafik") |
page | number | Page number |
pageSize | number | Items per page |
Returns product IDs for use as filters in other tools.
igw_insurance_companies — List all insurance companies
No parameters. Returns company IDs and names. Common companies:
| ID | Company |
|---|
| 45 | Allianz |
| 18 | Zurich |
| 43 | Doga Sigorta |
| 57 | Bereket Sigorta |
Error Analysis Status Values
| Value | Turkish | English | Use When |
|---|
| 0 | Analiz Edilmedi | Not Analysed | Default state, not yet reviewed |
| 1 | Inceleniyor | In Progress | Currently being investigated |
| 2 | Cozuldu | Solved | Fix has been applied |
| 3 | Sirket Kurali / Onlenemez Hata | Nothing To Do | Insurance company rule, cannot be fixed |
| 4 | Kullanici Hatasi | User Mistake | End user input error |
| 5 | Servis Baglanti Hatasi | Connection Error | Service connectivity issue |
| 6 | Zaman Asimi | Operation Timeout | Request timed out |
Common Workflows
Quick daily error check
1. igw_errors_summary (last 24h) → get status overview
2. igw_errors_list (NotAnalysed=true, last 24h) → find new unreviewed errors
3. igw_errors_success_rate (last 24h) → check overall health
Investigate a specific error
1. igw_errors_list (with filters) → find the error group
2. igw_errors_logs (same filters) → get log entries
3. igw_errors_log_detail (id) → inspect full request/response payload
4. igw_errors_analyze (id) → get root cause analysis
5. igw_errors_update_status → mark as investigated
Company-specific error analysis
1. igw_insurance_companies → get company ID
2. igw_errors_report_by_company (date range) → see which companies have issues
3. igw_errors_list (InsuranceCompanyId=X) → drill into specific company errors
4. igw_errors_logs → inspect detailed failures
Branch performance report
1. igw_errors_report_by_branch (date range) → branch-level success rates
2. igw_errors_report_by_company (BranchId=X) → which companies fail in that branch
3. igw_errors_list (BranchId=X, SortColumn=GroupCount, SortDescending=true) → most frequent errors
Product search and filter
1. igw_products_search (query="Kasko") → find product IDs
2. igw_errors_list (ProductId=X) → errors for that specific product
Error triage workflow
1. igw_errors_list (NotAnalysed=true, SortColumn=GroupCount, SortDescending=true) → highest impact first
2. igw_errors_analyze (id) → understand the error
3. igw_errors_update_status → categorize (Solved, UserMistake, ConnectionError, etc.)
4. igw_errors_send_report (if needed) → notify the team
5. igw_errors_send_bug_report (if genuine bug) → file with IGW team
Track a pinned error
1. igw_errors_pin (errorId, isPinned=true) → pin for follow-up
2. igw_errors_list (date range) → check if error recurs
3. igw_errors_pin (errorId, isPinned=false) → unpin when resolved
Agent Best Practices
- Date ranges: Always use ISO 8601 format. For "last 24 hours", calculate from current time. For "today", use midnight to now.
- Pagination: Start with
PageSize=20. If user needs more, increase or paginate.
- Sorting: Default to
LastErrorDate descending for recent errors, GroupCount descending for most frequent.
- Error investigation: Always check
igw_errors_log_detail before concluding on root cause — the request/response payload is the ground truth.
- Status updates on prod: Always confirm with the user before changing error status in production.
- Reports: When user asks for "error report", clarify if they want by branch, company, or agent — or provide all three for a comprehensive view.
- Turkish context: Many field values are in Turkish (branch names, error messages). Be prepared to translate or explain when needed.
- Service operations: Teklif = Proposal (quote request), Police = Policy (policy issuance). These are the two main operation types.
- Free text search: Use
ErrorQuery parameter for searching specific error messages, XML tags, or insurance company error codes.
- Large responses: Results are auto-truncated at 25,000 characters. If data seems incomplete, narrow filters or reduce page size.
Safety Notes
- Environment awareness: Always verify test vs production before write operations.
- Status changes: Updating error status affects the team's workflow. Confirm with user before bulk status updates.
- Bug reports:
igw_errors_send_bug_report sends to the IGW team. Only use for genuine bugs, not user errors or known issues.
- Error reports:
igw_errors_send_report sends to the internal team. Include clear, actionable descriptions.
- Credentials: MCP server handles authentication automatically. Never ask users for IGW credentials in chat.