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Detailed occupation · 43-4051

Customer Service Representatives

Official English titleCustomer Service Representatives

01 / Official English duty definition

Official English duty definition

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

02 / Classification parents

Classification parents

Minor group
Information and Record Clerks43-4000
Broad occupation
Customer Service Representatives43-4050
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