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name: service-blueprint description: | Generate professional service blueprints (NN/g, GDS, Practical Service Design): the five swim lanes, lines of interaction/visibility/internal-interaction, plus a JSON schema and render pipeline. triggers:

• "service blueprint"
• "service design blueprint"
• "frontstage backstage"
• "service delivery map" das: type: package category: design-review upstream: "https://github.com/j-clegg/service-blueprint-skill" version: latest

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service-blueprint

Catalogue stub — full package: j-clegg/service-blueprint-skill

Install the full skill

Via skills CLI:

npx skills add j-clegg/service-blueprint-skill -g -y    # global — all projects
npx skills add j-clegg/service-blueprint-skill -y       # project — this project only

Claude Code: send either command as a chat message starting with ! to run it without leaving the conversation.

What it does

A ~28.7KB service-blueprint package: sourced methodology (METHODOLOGY.md), a machine-readable blueprint SCHEMA.md, and a RENDERING.md HTML/Mermaid output pipeline. Maps user actions, frontstage, backstage, and support processes across the lines of interaction/visibility/internal-interaction, with timed facilitation and moments-of-truth analysis. Web research picked this over Owl’s (good but lighter) service-blueprint skill.

When NOT to use

• Single-user emotional journey only → use a journey-map skill
• High-level UX strategy → use design-consultation