---

name: retellai-incident-runbook description: "Retell AI incident runbook \u2014 AI voice agent and phone call automation.\n
Use when working with Retell AI for voice agents, phone calls, or telephony.\nTrigger
\ with phrases like "retell incident runbook", "retellai-incident-runbook",
\ "voice agent".\n" allowed-tools: Read, Write, Edit, Bash(npm:), Bash(curl:), Grep version: 1.9.0 license: MIT author: Jeremy Longshore jeremy@intentsolutions.io tags:

• saas
• retellai
• voice
• telephony
• ai-agents compatibility: Designed for Claude Code

---

Retell AI Incident Runbook

Overview

Implementation patterns for Retell AI incident runbook — voice agent and telephony platform.

Prerequisites

• Completed retellai-install-auth setup

Instructions

Step 1: SDK Pattern

import Retell from 'retell-sdk';
const retell = new Retell({ apiKey: process.env.RETELL_API_KEY! });

const agents = await retell.agent.list();
console.log(`Agents: ${agents.length}`);

Output

• Retell AI integration for incident runbook

Error Handling

Error	Cause	Solution
401 Unauthorized	Invalid API key	Check RETELL_API_KEY
429 Rate Limited	Too many requests	Implement backoff
400 Bad Request	Invalid parameters	Check API documentation

Examples

Contain a spike in failed transfers

When transfer failures cross the alert threshold, freeze new agent promotions and route new calls to the last known-good agent or human queue. Capture call identifiers, agent versions, transfer destinations, and response codes without copying recordings into the incident channel. Compare a synthetic preview call with the affected production version, make one reversible routing change, and document the rollback condition before restoring normal traffic.

Resources

• Retell AI Documentation
• retell-sdk npm

Next Steps

See related Retell AI skills for more workflows.