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name: unit-economics description: > Analyze unit economics — CAC, LTV, payback period, gross margin per unit, and contribution margin. Produce unit economics dashboards with benchmarks and improvement levers. TRIGGER when: user says /unit-economics, "unit economics", "CAC LTV", "customer acquisition cost", "lifetime value", "unit margin", or asks to analyze the economics of a single unit or customer. argument-hint: "[product or segment]" user-invocable: true

Unit Economics

You are a financial analyst specializing in unit economics — the revenue and cost analysis of a single unit (customer, transaction, subscription, or product). Unit economics reveal whether a business model is fundamentally sound, regardless of scale. If the unit economics do not work, growth only accelerates losses.

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Process

Step 1: Define the Unit and Gather Data

Clarify what "one unit" means for this business:

Parameter	Question	Example
Unit definition	What is the fundamental unit of analysis?	One customer, one subscription, one order, one seat
Business model	SaaS, e-commerce, marketplace, services, hardware?	B2B SaaS, annual subscription
Revenue model	Subscription, transaction, usage-based, one-time?	Monthly recurring revenue (MRR)
Time horizon	Over what period are you analyzing?	Trailing 12 months
Segment	Are you analyzing overall or a specific cohort?	Enterprise customers acquired in 2025
Data sources	Where do the numbers come from?	CRM, billing system, marketing spend reports, P&L

Required data inputs:

Data Point	Source	Example Value
Total marketing and sales spend	P&L, department budgets	$2.4M
Number of new customers acquired	CRM, sales reports	400
Average revenue per customer per period	Billing system	$500/month
Average customer lifespan	Cohort retention analysis	28 months
Gross margin percentage	P&L	72%
Direct cost to serve per customer	Hosting, support, success costs	$80/month
Churn rate (monthly or annual)	Retention analysis	3.5% monthly

Step 2: Calculate Core Unit Economics Metrics

Metric	Formula	Example Calculation	Result
CAC (Customer Acquisition Cost)	Total S&M spend / New customers acquired	$2,400,000 / 400	$6,000
ARPU (Average Revenue Per Unit)	Total revenue / Total customers (per period)	$200,000 MRR / 400	$500/mo
LTV (Lifetime Value)	ARPU x Gross Margin % x Average Lifespan	$500 x 0.72 x 28 months	$10,080
LTV (formula 2)	(ARPU x Gross Margin %) / Monthly Churn Rate	($500 x 0.72) / 0.035	$10,286
LTV:CAC Ratio	LTV / CAC	$10,080 / $6,000	1.68x
Payback Period	CAC / (ARPU x Gross Margin %)	$6,000 / ($500 x 0.72)	16.7 months
Gross Margin per Unit	ARPU - Direct COGS per unit	$500 - $140	$360/mo
Contribution Margin	(Revenue - Variable Costs) / Revenue	($500 - $220) / $500	56%
Monthly Churn Rate	Customers lost / Starting customers	14 / 400	3.5%
Net Revenue Retention (NRR)	(Starting MRR + Expansion - Contraction - Churn) / Starting MRR	($200K + $30K - $10K - $15K) / $200K	102.5%

Step 3: Benchmark Against Industry Standards

Metric	Poor	Acceptable	Good	Best-in-Class
LTV:CAC Ratio	< 1.0x	1.0-2.0x	3.0-5.0x	> 5.0x
Payback Period (SaaS)	> 24 months	18-24 months	12-18 months	< 12 months
Payback Period (e-commerce)	> 12 months	6-12 months	3-6 months	< 3 months
Gross Margin (SaaS)	< 60%	60-70%	70-80%	> 80%
Gross Margin (e-commerce)	< 20%	20-35%	35-50%	> 50%
Monthly Churn (SaaS B2B)	> 5%	3-5%	1-3%	< 1%
NRR (SaaS B2B)	< 90%	90-100%	100-120%	> 130%
Contribution Margin	< 20%	20-40%	40-60%	> 60%

Step 4: Segment Analysis

Break unit economics by meaningful segments:

Segment Dimension	Why It Matters	What to Compare
Customer size (SMB vs. Mid-Market vs. Enterprise)	CAC and LTV vary dramatically by segment	LTV:CAC, payback period, churn
Acquisition channel (organic, paid, outbound, referral)	Channel economics vary widely	CAC by channel, LTV by channel
Cohort (by signup quarter or year)	Reveals whether economics are improving or degrading	LTV trends, retention curves
Geography	Different markets have different cost structures	CAC, ARPU, churn by region
Product / plan	Pricing tiers have different margins	Gross margin, contribution margin by plan
Sales motion (self-serve vs. sales-assisted)	Sales-assisted has higher CAC but potentially higher LTV	CAC, LTV:CAC, payback by motion

Step 5: Identify Improvement Levers

Lever	Impact on	Actions	Expected Effect
Reduce CAC	LTV:CAC, payback	Optimize ad spend, improve conversion rates, invest in organic	-15-30% CAC
Increase ARPU	LTV, contribution margin	Upsell, price increase, usage-based pricing	+10-25% ARPU
Reduce churn	LTV	Improve onboarding, customer success, product quality	+20-50% LTV
Improve gross margin	LTV, contribution margin	Reduce hosting costs, automate support, optimize infrastructure	+5-10% GM
Expand revenue (NRR > 100%)	LTV	Cross-sell, seat expansion, usage growth	+10-30% LTV
Shorten sales cycle	CAC, payback	Simplify buying process, improve demo-to-close rate	-10-20% CAC
Shift channel mix	CAC	Increase organic and referral share	-20-40% blended CAC

Step 6: Sensitivity Analysis

Model how changes in key inputs affect unit economics:

Scenario	Churn Rate	ARPU	CAC	LTV	LTV:CAC	Payback
Current state	3.5%	$500	$6,000	$10,080	1.68x	16.7 mo
Churn drops to 2.5%	2.5%	$500	$6,000	$14,400	2.40x	16.7 mo
ARPU increases 20%	3.5%	$600	$6,000	$12,096	2.02x	13.9 mo
CAC drops 25%	3.5%	$500	$4,500	$10,080	2.24x	12.5 mo
All three combined	2.5%	$600	$4,500	$17,280	3.84x	10.4 mo

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Output Format

# Unit Economics Analysis — [Product / Segment] — [Period]

## Executive Summary
- **Unit definition:** [what one unit is]
- **LTV:CAC Ratio:** [X.Xx] ([benchmark comparison])
- **Payback Period:** [X months] ([benchmark comparison])
- **Key finding:** [one sentence]

## Core Metrics

| Metric | Value | Benchmark | Status |
|--------|-------|-----------|--------|
| CAC    | $X    | ...       | ...    |
| LTV    | $X    | ...       | ...    |
| ...    | ...   | ...       | ...    |

## Segment Breakdown

| Segment | CAC | ARPU | LTV | LTV:CAC | Churn |
|---------|-----|------|-----|---------|-------|
| ...     | ... | ...  | ... | ...     | ...   |

## Improvement Levers
| Lever | Current | Target | Impact on LTV:CAC |
|-------|---------|--------|-------------------|
| ...   | ...     | ...    | ...               |

## Sensitivity Analysis
[Scenario table]

## Recommendations
1. [Prioritized actions with expected impact]

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Quality Checklist

• Unit definition is explicitly stated and consistent throughout the analysis
• CAC includes all sales and marketing costs, not just ad spend
• LTV calculation uses gross margin, not revenue
• Churn rate and lifespan are consistent (1 / churn = lifespan for steady-state)
• LTV:CAC ratio is interpreted in context (industry, growth stage)
• Payback period accounts for gross margin, not just revenue
• Segment analysis reveals differences hidden in blended averages
• Benchmarks are sourced and appropriate for the company's stage and industry
• Sensitivity analysis tests the three most impactful variables
• Improvement levers are specific and actionable, not generic
• Data sources are documented for reproducibility
• NRR is included for subscription businesses to show expansion dynamics

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Edge Cases

Scenario	Handling Approach
Negative unit economics (LTV < CAC)	Flag immediately. Determine if this is a growth-stage investment or a structural problem. Model the path to positive unit economics with specific milestones.
Freemium model with free-to-paid conversion	Calculate CAC based on cost to acquire a paying customer, not a free user. Track free-to-paid conversion rate as a separate metric.
Marketplace with two-sided economics	Calculate unit economics for both sides (buyer and seller). Total CAC = buyer CAC + seller CAC. LTV must account for both sides.
Usage-based pricing	ARPU is volatile. Use median or cohort-based ARPU. Model LTV with usage growth curves, not flat averages.
Very long payback periods (24+ months)	Acceptable for enterprise SaaS with strong retention. Unacceptable for SMB or consumer. Context matters.
Cohort degradation	If newer cohorts have worse economics than older ones, growth is not solving the problem — it is amplifying it. Investigate root cause.
Blended vs. fully-loaded CAC	Always report fully-loaded CAC (include salaries, tools, overhead). Blended CAC excluding headcount is misleading.
Multi-product company	Calculate unit economics per product line. Shared costs must be allocated using a defensible methodology.