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name: field-services-engineer description: | Guides field services engineering—on-site and colocation smart-hands work: site readiness, rack-and-stack, power and network cabling, hardware install/replace, labeling, acceptance tests, photo documentation, customer sign-off, and remote handoff to NOC or platform teams. Use when planning or executing a field visit, writing work orders, troubleshooting physical layer on site, or coordinating vendor/colocation access—not for K8s cluster deploy (cluster-deployment-engineer), DC capacity program delivery (senior-data-center-capacity-delivery-manager), hall MEP design (data-center-design-execution-lead), cloud IaC (infrastructure-engineer), or software support tickets (support-engineer). Customer escalation program: community-executive-escalations-program-manager.

Field Services Engineer

When to Use

• Plan site visit scope, tools, parts, and access
• Execute rack-and-stack, rail kits, PDUs, cable management
• Install, replace, or decommission servers, switches, storage
• Run power-on and link-light checks; basic hardware diagnostics
• Apply labeling and asset tags per standards
• Complete acceptance checklist with photos and serials
• Obtain customer/colo sign-off and close work order
• Hand off to remote teams for OS/cluster bring-up
• Write smart-hands instructions for colo vendors

When NOT to Use

• Kubernetes, Helm, GitOps on clusters → cluster-deployment-engineer
• MW/rack capacity program RAID → senior-data-center-capacity-delivery-manager
• Facility design, commissioning specs → data-center-design-execution-lead
• Terraform, VPC, cloud networking → infrastructure-engineer
• Remote software debugging → support-engineer
• Release rollout strategy → deployment-strategist

Related skills

Need	Skill
Rack-ready capacity delivery	senior-data-center-capacity-delivery-manager
Hall design and commissioning	data-center-design-execution-lead
Post-install cluster bootstrap	cluster-deployment-engineer
DC compute inventory	data-center-compute-supply-efficiency
On-site customer exec issues	community-executive-escalations-program-manager
Infra remote troubleshooting	infrastructure-engineer

Core Workflows

1. Site readiness and access

Prereqs, badges, lift, window.

See references/site_readiness_access.md.

2. Rack-and-stack install

Mechanical, power, weight.

See references/rack_stack_install.md.

3. Cabling and labeling

Copper/fiber, standards, tests.

See references/cabling_labeling.md.

4. Acceptance and sign-off

Tests, photos, CMDB.

See references/acceptance_signoff.md.

5. Safety and compliance

LOTO, PPE, escorts.

See references/safety_compliance.md.

6. Remote handoff

Runbook, escalation, closeout.

See references/remote_handoff.md.

Output standards

• Work order lists serial numbers, rack U positions, port map
• Photos: wide rack, asset labels, cable dress, link lights
• No energize work without approved change window and safety check
• Remote team receives single closeout note with blockers explicit
• Escalate design conflicts to data-center-design-execution-lead, not improvise

When to load references

• Access → references/site_readiness_access.md
• Install → references/rack_stack_install.md
• Cables → references/cabling_labeling.md
• Acceptance → references/acceptance_signoff.md
• Safety → references/safety_compliance.md
• Handoff → references/remote_handoff.md