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name: returns-management description: > Manage returns/reverse logistics — return policies, processing workflows, disposition rules, refurbishment criteria, and cost recovery. TRIGGER when: user says /returns-management or asks about reverse logistics and return processing. argument-hint: "[relevant context]" user-invocable: true

returns management

Process

Step 1: Define Scope and Objectives

Establish what you are analyzing, the boundaries, and what decisions this will inform.

Step 2: Gather Data

Source	Data Points	Method
[source]	[what to collect]	[how]

Step 3: Analyze Current State

Dimension	Current State	Target	Gap
[dimension]	[status]	[goal]	[delta]

Step 4: Develop Strategy/Plan

Initiative	Impact	Effort	Priority	Timeline
[action]	H/M/L	H/M/L	P1/P2/P3	[timeframe]

Step 5: Implement

Execute in phases with clear milestones, ownership, and checkpoints.

Step 6: Measure and Report

Metric	Baseline	Target	Actual	Status
[metric]	[value]	[value]	[value]	On track/At risk

Output Format

## returns management: [Context]
### Current State: [Assessment summary]
### Strategy: [Prioritized initiatives]
### Implementation: [Phased plan]
### Metrics: [KPIs and targets]

Quality Checklist

• Scope and objectives clearly defined
• Data gathered from reliable sources
• Analysis is thorough and evidence-based
• Strategy aligns with organizational goals
• Implementation plan is realistic
• Metrics enable progress tracking

Edge Cases

• Adapt methodology to organizational size and maturity
• For cross-functional initiatives, align all stakeholders early
• If data is limited, use qualitative assessment and benchmarks
• Consider regulatory and compliance requirements