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name: "tw-ecom-compliance-consumer" description: "Comply with Taiwan consumer protection law (消保法) — 7-day 鑑賞期 scope and exceptions (生鮮 / 客製化 / 數位商品 / 藥品), return / refund timing, disclosure requirements, and unfair-term invalidation. Use when drafting T&C, handling return disputes, or assessing if a SKU is exempt from 鑑賞期. Do NOT use for PDPA (use tw-ecom-compliance-pdpa). STATUS: SKELETON — body pending." metadata: category: "WP-05 台灣創業" domain: "ecommerce-tw" layer: "compliance" related_mcps: [] related_skills: ["tw-ecom-compliance-product", "tw-ecom-compliance-pdpa", "tw-startup-legal", "law-contract"] last_verified: "2026-04" status: "skeleton" tags: ["taiwan", "compliance", "consumer-protection"]

Consumer Protection (消保法) Compliance

STATUS: SKELETON — body pending.

When to use this skill

• Drafting e-commerce T&C for TW
• Handling a 鑑賞期 return dispute
• Assessing whether a SKU qualifies for 鑑賞期 exemption
• Training CS team on consumer-protection scripts
• Responding to 消保官 inquiry

Do NOT use when

• PDPA → tw-ecom-compliance-pdpa
• Product-category regs → tw-ecom-compliance-product

Core concepts

TODO: 消保法 §19 鑑賞期 7 天, exemptions (通訊交易解除權合理例外情事適用準則).

Decision tree

TODO: SKU → 鑑賞期 yes / no / conditional.

Implementation guidance

TODO: T&C template, return SOP, CS script.

Gotchas

TODO: 5-6 pitfalls (opened packaging not = used, digital-goods exemption fine print, gift-with-purchase treatment, partial-return accounting).

IRON LAW

TODO.

Output Format

TODO.

Related

• tw-startup-legal
• law-contract

Last verified: 2026-04