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anysite-crm-champions

anysite-crm-champions

Detect job changes among CRM contacts (champion tracking) - find contacts who moved to a new company, flag past champions at new accounts, update the CRM and propose re-engagement plays. Widely considered the highest-converting B2B signal. Use specifically for job-change detection - "who changed jobs", "track champions", "are my contacts still there". For g…

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name: anysite-crm-champions description: Detect job changes among CRM contacts (champion tracking) - find contacts who moved to a new company, flag past champions at new accounts, update the CRM and propose re-engagement plays. Widely considered the highest-converting B2B signal. Use specifically for job-change detection - "who changed jobs", "track champions", "are my contacts still there". For general field updates on contacts use anysite-crm-enrich instead. Requires an active CRM connection and contacts with linkedin_url or email.

CRM Champion Tracking

People move; CRMs rot (typically ~25%/year of contacts change jobs). A past champion at a new company is warm pipeline. This skill finds the movers and turns them into plays.

Prerequisites

Active CRM connection. Profile mapping for any writes — the Writing rules in anysite-crm-setup apply, including its create policy: creating records here follows the profile's allow_create, same as in anysite-crm-prospect. Contacts need linkedin_url or email — run anysite-crm-enrich first if coverage is poor.

Flow

1. Pick who to track

Priority order (ask the user which tier, default to the first available):

  1. Key champions — closed-won contacts, power users, admins (if such a list/field exists),
  2. Open/closed-lost opportunity contacts,
  3. The working list / everyone with a linkedin_url.

Only tier 1 people are champions — someone who got real value from the product. A contact on a lost or open deal who moves is "warm familiarity", a weaker play; label it so.

crm_query_records(object_type="contacts", list_id=... | search=...,
                  properties=[record_id, email, linkedin_url, <company field>, jobtitle])

Cap a run at ~100 contacts (one profile call each); more → propose batching by tier.

1b. Cheap pre-filter on big lists (optional)

For hundreds of contacts, don't live-check everyone: search_sql_users with urn: [<contact urns>] (batch) or past_company_id: [<your CRM company ids>] + months_since_change_max: 6 surfaces LIKELY movers from the 856M DB at DB cost. It's a pre-filter, not evidence: the DB is fresh but not realtime, so every flagged mover still goes through the live check below before any CRM write or play.

2. Detect moves

Per contact:

  • linkedin_url → execute linkedin/user/user {user: <url>, cache_max_age_days: 7} → current experience. Without the small cache window the profile can be up to 180 days old — exactly the months in which the move happened.
  • email only → people/by-email {email} (a stored answer can be a year old — it tells you who the person is, not where they are now); then confirm via the CRM's own knowledge: email domain → companies/resolve → company:<id> → search_users {first_name, last_name, current_company: [{"type": "company", "value": "<id>"}]}. For champion tracking a search by the CRM company tells you where they WERE — a zero-result search there is itself a move hint; re-search without the company filter, then apply the identity guard below before concluding.

Compare the profile's current company against the CRM company. Normalize before comparing (legal suffixes, casing, known rebrands); when unsure, treat as "same" — false move-alarms erode trust. Also catch promotions (same company, new title) — a secondary but useful signal.

Identity and move guards (a false "moved" burns the relationship):

  • Same person, proven. A name + new company match is never enough: MOVED requires the new profile's own experience[] to contain the CRM company. No such entry → "possible namesake", not a move.
  • Not a move: advisor, board, investor, fractional or part-time roles; a second job while the old one is still current (flag "dual role", keep the old record).
  • Into another existing customer → internal reshuffle for account management, not a new-logo play. Into a competitor → log it, no play.
  • Aggregate: several movers into one company = ONE account signal listing all of them. Two or more departures from one account → flag churn risk on the OLD account.
  • Idempotent reruns: record processed moves (a "move processed" date in the profile mapping, or the run report) so a monthly run never re-announces the same move.

Movers IN, not only out: new decision-makers at your target accounts are the same play from the other side — search_sql_users {current_company_id: [<target ids>], months_in_role_max: 3, seniority_min: "head"}, then the live check above (small cache_max_age_days). Widen the title family before widening the window (3 → 6 months, never past 9). That search result opens as a table in clients that render MCP Apps — show_entity_table(cache_key, group_by="company_id") groups the new people by account.

3. Classify and propose plays

  • Moved to an in-ICP company → hottest: "past champion at new account" play. Propose: update old record, create the new-company record and a fresh contact entry.
  • Moved out of ICP → update CRM only.
  • Promoted → update title; suggest congratulation touch if they're an active deal contact.
  • Profile gone/private → report, no change.

4. Write back (with explicit user confirmation)

Job-change writes touch the fields most likely to collide with CRM automations, so always dry-run and show the diff, even for small batches:

  • Update the old contact: new title/company per profile mapping (these need overwrite in the profile — job data is volatile by design).
  • New account: crm_upsert_companies (match by domain, allow_create per profile).
  • New email at the new company: user_email first (cheap), then user_find_email_by_url {url: <vanity profile URL>} (50cr, high yield; check valid_email/email_status before trusting). Note that creating a NEW contact record requires an email; without one, update the existing record.
  • Association: pass associate_company_domain (or associate_company_id from the company upsert result) so the contact links to the new company; the server keeps the old association unless overwrite_associations=true — set it only if the user confirms the contact should be re-linked.

Save run_ids; mention crm_undo.

5. Report

Table: contact → old → new → start date → play. Lead with movers into ICP accounts. Timing: a new starter is busy in week one — the best window is roughly 2 to 6 weeks after the start date; past ~3 months the "new role" angle is stale. Include suggested opener anchored on the shared history ("you used X at ...") — personalization from facts, never invented familiarity. Hand the mover + the shared-history fact to anysite-outreach to draft the actual re-engagement message.

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