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name: sap-cloud-connector description: >- Operate the SAP Cloud Connector (SCC), the on-premise agent linking SAP BTP to on-prem systems — start, stop, restart, the admin UI on 8443, Master/Shadow HA, ports and auto-restart, on Linux/Windows/macOS (not AIX). Use for "start/stop/restart cloud connector", "scc is down", "cloud connector admin UI 8443", "SCC high availability master shadow".

SAP Cloud Connector (SCC)

SCC is a Java agent that establishes an outbound TLS tunnel from your network to an SAP BTP subaccount, exposing selected on-prem systems to cloud apps under fine-grained access control. It runs on its own JVM (not an SAP kernel instance).

Platform note: SCC runs on Linux, Windows and macOS — not AIX (unlike the SAP kernel components). If the on-prem hosts are AIX, SCC still runs on a separate Linux/Windows host. [C2]

Guardrail: SCC is the single bridge between BTP and on-prem — stopping it breaks all cloud→on-prem connectivity (cloud Fiori, integration flows, RFC/HTTP to the backend). Use the Shadow for zero-downtime; confirm before stopping a Master. Access-control changes expose/hide internal systems — treat as security-sensitive.

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1. Start / stop / restart [C1]

Linux — as the SCC/OS admin:

# systemd distributions:
systemctl start|stop|restart scc_daemon
# System V distributions:
service scc_daemon start|stop|restart

Windows: the Cloud Connector is a Windows service (auto-start after install) — start/stop via Services.msc or net start|stop <SCC service>.

macOS / portable install: the <scc>/ install dir scripts (go.sh / daemon control).

The daemon auto-restarts on host reboot by default (disable per KBA 3474163 if required). [C1]

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2. Admin UI & first login

https://<host>:8443        # default admin UI port; default user "Administrator"

• First login forces a password change. [C2]
• Change the admin UI port per KBA 2955431 (e.g. behind a reverse proxy). [C3]
• The UI is where you do everything else: add subaccounts, define access control (map a virtual host/port to an internal system), configure service channels, and view Log And Trace Files.

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3. Ports

Purpose	Port
Administration UI (HTTPS)	8443 (default; changeable — KBA 2955431)
Outbound tunnel to BTP region	443 (TLS, outbound only — no inbound firewall opening)
Exposed backend systems	the virtual host/port you define per access-control mapping

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4. High availability (Master / Shadow)

• Master — the standard, fully-functional installation.
• Shadow — a second SCC configured as backup; it takes over if the Master fails, giving HA. Configure the Shadow to point at the Master; failover keeps the BTP tunnel available. [C2]

Check state and trigger/monitor failover from the admin UI (Master/Shadow status).

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5. Logs

ljs_trace.log (main Java trace, rotates ~20×50 MB), plus scc_* and audit logs, in the SCC log/ directory — downloadable from the admin UI (Log And Trace Files). Details in sap-log-reference.

Cross-references

• Traces: sap-log-reference.
• Other connectivity front-ends: sap-web-dispatcher (HTTP reverse proxy), sap-saprouter (NI proxy).

Execution discipline (non-negotiable)

The holy rule — nothing runs unbacked

Every command executed must be traceable to one of exactly three things:

1. an official SAP source — help.sap.com page / Operations or Administration Guide, or
2. an SAP Note / KBA, or
3. an explicit instruction from the user.

If a command is backed by none of those, do not run it — say what backing is missing and stop. "It's probably fine", "this is standard", and "I recall the syntax" are not backing. When the backing is a source, name it (page or Note number) alongside the command; when it is the user, quote the instruction.

Ambiguity ⇒ stop and confirm, before any execution

If executing would require assuming anything the user did not state, you are obliged to confirm first. Never fill a gap with a plausible default. Common gaps that force a stop:

• client number, SID, instance number, target host/node
• read-only vs state-changing — if it is not explicit which was wanted, ask
• scope — one instance vs the whole system, one tenant vs all, one client vs cross-client
• which database / dbms_type, which environment (PRD vs non-PRD)
• retention/age cut-offs, recovery points, target of a restore, transport target

A wrong assumption here is not a typo — it is the difference between reading a log and stopping production.

But verify programmatically FIRST — then ask

Asking the user for something the system can answer is a failure. Before you raise a question, ask the user to go and look, or request Computer Use / GUI access, you must first try to determine it programmatically. Only what genuinely cannot be derived — intent, authorization, a business decision, a value that exists only in the user's head — is a legitimate question.

Determine programmatically (do NOT ask)	Ask the user (cannot be derived)
Which DB — echo $dbms_type, profile dbms/type	Which client to act on
SIDs / instances / hosts / ports — sapcontrol … GetSystemInstanceList, ls /usr/sap	Whether this system is in scope / approved
Is it up, is the DB up — GetProcessList, R3trans -d	PRD change approval, downtime window
Kernel / release / patch — disp+work -version, saphostexec -version	The intended recovery point or retention policy
Which clients exist — table T000	Which of those clients is meant
Free space, log locations, parameter values — df -h, sappfpar, profile	Business impact / urgency

Order, always: verify programmatically → ask only what remains → never assume.

Prefer programmatic over manual or GUI

Work down this ladder. Take the highest rung that does the job — and within that rung, the lowest privilege that suffices. Never skip a rung because you assume it is unavailable (see the burden of proof below).

#	Path	Privilege	Notes
1	REST / OData — GET first	Narrowest. Scoped service user	Read-only by construction when you stay on GET. $metadata gives you the contract
2	SOAP / web service	Scoped service user	Typed contract via ?wsdl. Client-cert auth where offered — no password in a script
3	RFC / BAPI (creds exec, JCo, pyrfc)	RFC user with S_RFC	For ABAP writes, prefer this over 1–2: BAPIs have real commit/rollback semantics and land in SM19/SM20
4	OS shell as the correct user → DB utility	⚠️ Escalates — see below	The chain matters more than the rung
5	Browser automation (headless or in-app)	Interactive user	Session-based UIs only. Fragile across releases
6	Computer Use / screen driving	Interactive user	Last resort. Not repeatable, not diffable, breaks on any UI change

⚠️ Rung 4 is a chain, and each link widens the blast radius

ssh <host>                    ← host access
  → su - <sid>adm             ← SAP admin: can stop/start the system
  → su - ora<sid> / syb<sid>  ← DB owner: can drop data
  → sudo / root               ← everything
       → hdbsql | isql | dbmcli | sqlplus | db2   ← the actual command

Stop at the least-privileged user that can run the command. Most read-only checks need only <sid>adm; DB utilities usually need the DB owner; root is almost never the right answer and saproot.sh is the rare legitimate exception. Say which user you used and why.

Two axes, and they do not agree

The ladder ranks by automation quality — repeatable, reviewable, loggable, diffable. Privilege runs on a different axis and is worst in the middle: rung 4 (OS/root) can destroy a system, while rung 6 (Computer Use) is merely an interactive user clicking. So Computer Use ranks last for reproducibility, not because it is the most dangerous.

The practical rule: prefer the highest rung, but never escalate privilege to climb it. A read-only OData call beats an RFC that needs a write-capable user; an <sid>adm shell beats a root shell. If climbing a rung requires more privilege than the task needs, stay where you are and say so.

🛑 You must demonstrate the absence of a programmatic path, not assume it

"There is no API for this" is a finding that requires evidence, not a default. Before dropping to rung 5 or 6, actually probe:

• HTTP status codes tell you the access mode. 401 → Basic auth works, scriptable. 302 regardless of credentials → session UI, browser needed. 404 → not deployed. 503 → deployed but stopped.
• Look for a contract: append ?wsdl, $metadata, /api, ?sap-client= and see what answers.
• Ask the platform what it exposes: sapcontrol -function J2EEGetApplicationAliasList, hdbcons help, btp --help, xs help, <tool> -h.
• A Swing or WebDynpro UI being un-automatable does not mean the objects are. The editor and the API are different doors — check for the second before declaring the first is the only one.

Programmatic execution is repeatable, reviewable, loggable and diffable; screen-driving is none of those. When you do drop to a lower rung, say which rung you are on and what you probed to rule out the higher ones — so the user can correct you if they know of a path you missed.

Ask how output should be handled

Work that produces evidence (logs, traces, command output, screenshots, reports) has two reasonable endings. Ask which the user wants rather than guessing:

• (a) persist it — write the output/logs/screenshots to a file, and say exactly where; or
• (b) execute and report — just run it and give a short final status summary.

Don't dump large output into the conversation unasked, and don't silently discard evidence either — for troubleshooting and any change with a rollback, (a) is usually the right default to offer.

Run as the correct OS user

Identify the right OS user before running anything, and switch with a login shell. Wrong-user execution is a top cause of SAP failures, and the damage outlives the command: files created by root under /usr/sap, /sapmnt or a DB directory break every later start by the real owner. A login shell also matters because each user carries the environment the tools need (SAPSYSTEMNAME, ORACLE_HOME/ ORACLE_SID, SYBASE, DB2INSTANCE, library paths) — without it, commands fail or act on the wrong system.

What you're operating	UNIX user	Windows
SAP instances — sapcontrol, startsap/stopsap, tp, R3trans, disp+work, sappfpar, cleanipc	<sid>adm (lower-case SAP SID)	<SID>adm; services run as SAPService<SID>
SAP HANA — HDB, hdbsql, hdbnsutil	<sid>adm of the HANA SID (e.g. h10adm — may differ from the SAP SID)	n/a (HANA server is Linux-only)
Oracle — sqlplus, lsnrctl, BR*Tools	ora<dbsid> (BR*Tools also runs as <sid>adm; generic installs may use oracle)	<SID>adm; DB runs as a service
SAP ASE — isql, startserver, Backup Server	syb<dbsid>	syb<dbsid> / SAPService<SID>
IBM Db2 — db2start/db2stop, db2 CLP	db2<dbsid> (the instance owner = DB2INSTANCE)	same; Db2 runs as a service
SAP MaxDB / liveCache — dbmcli, x_server	sdb (software owner, group sdba) + a DBM operator at DB level	install/service account
MS SQL Server — sqlcmd, service control	n/a (Windows-only for SAP)	<SID>adm / the SQL Server service account
SAP Host Agent — saphostexec, saphostctrl	root	Administrator / SAPHostExec service

Rules

• Switch with a login shell: su - <user> (the - is what loads the environment) or sudo -iu <user>. Windows: use the correct account, or an elevated shell only where documented.
• root only where the procedure explicitly says so — e.g. saproot.sh after a kernel extract, SAP Host Agent install/upgrade. Never as a shortcut around a permission error; that is how root-owned files get created and break the system later.
• Verify before acting: whoami / id, plus the env actually being set (echo $SAPSYSTEMNAME, echo $ORACLE_SID, echo $DB2INSTANCE, echo $SYBASE).
• State the user in every command you hand over (e.g. "as <sid>adm:"), and if the required user is not available, say so and stop — do not substitute another user.

Staying current — check SAP Notes first

SAP Notes supersede this file. Landscapes differ by release, patch level, DB and OS, and SAP changes procedures via Notes/KBAs between doc revisions.

If the SAP Notes MCP is configured, use it before acting on anything version-specific — especially any destructive step, or when a command here doesn't behave as documented:

1. search the topic (e.g. the component + symptom, or a Note number cited below).
2. fetch the promising Note IDs for the current text, validity (affected releases/components), prerequisites and side effects.
3. Check the attachments array. SAP routinely puts the actual deliverable in an attachment rather than the Note body — sizing guides, SQL script collections, configuration PDFs, spreadsheets. A Note whose text says "see the attached document" is not fully read until you have it.
4. Prefer the Note over this file where they disagree, and say which Note you followed.

Downloading an attachment: fetch returns attachments[].url and attachments[].filename; fetch_attachment retrieves the bytes. Pass the URL verbatim — the URLs are opaque and cannot be constructed. If your MCP build predates that tool, open the URL in a signed-in browser instead and say the file was fetched manually.

⚠️ Two ways a hand-rolled fetch goes wrong — both verified. 1. Trusting the status code. An unauthenticated request returns HTTP 200 with a small HTML login stub, not an error. Check the content type and magic bytes, or you save a JavaScript redirect page under a .pdf name. 2. Naming the file from the URL. SAP serves many attachments from a generic endpoint — …/services/attachment.htm?iv_key=…&iv_guid=… — so the URL basename is attachment.htm even when the payload is a 24-page PDF. Take the name from attachments[].filename or the response's Content-Disposition header, never from the URL path.

No MCP available? Look the Note up on me.sap.com/notes/<id> and say the check was skipped rather than assuming this file is current.

Sources

• [C1] SAP KBA 2485510 — How to start/stop/restart SAP Cloud Connector (SCC) (systemctl/service scc_daemon, Windows service). https://me.sap.com/notes/2485510
• [C2] SAP Cloud Connector documentation — SAP BTP Connectivity (install, admin UI 8443, Master/Shadow high availability, supported platforms). help.sap.com (SAP BTP Connectivity → Cloud Connector).
• [C3] SAP KBA 2955431 — How to change the default admin UI port of SAP Cloud Connector. https://me.sap.com/notes/2955431
• Auto-restart control: SAP KBA 3474163 (disable auto-restart on Linux). https://me.sap.com/notes/3474163

To confirm/deepen: the SAP Cloud Connector documentation for your version (system requirements + Master/Shadow setup) and KBA 2485510 for the exact service/daemon names on your OS.