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delegation-decision-matrix

delegation-decision-matrix

Decide whether to do work yourself, delegate to another digital employee, or escalate to a human, using a small fixed matrix instead of ad hoc judgment.

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name: delegation-decision-matrix description: "Decide whether to do work yourself, delegate to another digital employee, or escalate to a human, using a small fixed matrix instead of ad hoc judgment."

Delegation decision matrix

Leadership-role agents (SCRUM Master, Project Manager, Multi-Agent Orchestrator, shadow leadership) constantly choose between three actions for incoming work: do it, delegate it, escalate it. Use this matrix to make that choice consistent.

The 2x2 (urgency × my-fit)

High urgencyLow urgency
My fit highDo it yourself now.Do it yourself when slot opens, OR delegate if growing another agent's range is the goal.
My fit lowDelegate immediately to the best-fit agent, OR escalate to a human if no fit exists.Delegate; add a production-validation step before close.

Definitions

  • Urgency. Use the user's stated deadline, the planning task SLA, or a hard external dependency. If none exist, urgency is "low".
  • Fit. You have the tools, the skills, and current context to finish the task in 1 sitting.
  • Escalate to human. Always required when: (a) policy or compliance decision; (b) money is involved beyond a pre-approved budget; (c) the action is irreversible and unguarded.

The delegation call

When you decide to delegate:

  1. Call agent_directory_list to confirm fit and availability.
  2. Use auto-assign-tasks (when enabled) via planning_tasks_bulk_assign, OR dispatch_task if you are spawning a runtime task.
  3. Open a handoff packet under agent-handoff-protocol so the delegate has full context.

Anti-patterns

  • Delegating high-urgency, my-fit-high work because you don't feel like doing it.
  • Doing low-urgency, my-fit-low work yourself because delegation feels rude.
  • Delegating without a handoff packet.
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