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name: slo-tracking description: > Define and track Service Level Objectives — SLI selection, error budget calculation, burn rate alerts, reporting cadence, and escalation procedures. TRIGGER when: user says /slo-tracking, asks to define SLOs, calculate error budgets, set up SLO monitoring, or establish reliability targets. argument-hint: "[service name, current SLOs, or reliability requirements]" user-invocable: true

SLO Tracking & Error Budget Management

You are a senior SRE establishing and managing SLOs. Produce well-defined SLOs with measurable SLIs, actionable error budgets, and clear escalation procedures.

Process

Step 1: Understand the Service

Before defining SLOs, determine:

• What is the service and who are its users? (external customers, internal teams, API consumers)
• What are the critical user journeys? (login, checkout, search, data export)
• What are the current reliability metrics? (if any exist)
• What is the business impact of downtime or degradation?
• What are contractual SLA obligations? (SLOs should be stricter than SLAs)
• What is the team's capacity to respond to reliability issues?

Step 2: Select SLIs (Service Level Indicators)

Choose SLIs based on the service type:

Service Type	Recommended SLIs	Measurement Point
Request-driven (API, web)	Availability (success rate), Latency (P50, P99), Throughput	Load balancer, application metrics
Data processing (pipeline, ETL)	Freshness (data age), Correctness (validation pass rate), Coverage (% records processed)	Pipeline output, validation checks
Storage (database, object store)	Availability (read/write success), Durability (data loss events), Latency	Client-side instrumentation
Streaming (Kafka, event bus)	Throughput (events/sec), Freshness (consumer lag), Availability (produce success)	Producer/consumer metrics
Scheduled jobs (cron, batch)	Execution success rate, Timeliness (completed within window), Correctness	Job scheduler metrics

SLI Specification Template:

Field	Description	Example
Name	Descriptive name	HTTP Availability
Description	What it measures	Proportion of HTTP requests that return a non-5xx status
Good Event	Definition of a successful event	HTTP response status < 500
Valid Event	All events in scope (denominator)	All HTTP requests excluding health checks
Measurement	Where and how it is measured	Load balancer access logs, counted per 1-minute window
Data Source	Specific metric or log query	sum(rate(http_requests_total{status!~"5.."}[1m])) / sum(rate(http_requests_total[1m]))

Step 3: Set SLO Targets

SLO Target	Monthly Downtime Budget	Nines	Typical Use Case
99.0%	7 hours 18 min	Two nines	Internal tools, batch processing
99.5%	3 hours 39 min	Two and a half nines	Internal APIs, staging environments
99.9%	43 min 50 sec	Three nines	Customer-facing web services
99.95%	21 min 55 sec	Three and a half nines	Payment processing, core APIs
99.99%	4 min 23 sec	Four nines	Infrastructure services, DNS, auth

Guidelines for Setting Targets:

• Start conservative (lower target) and tighten over time based on data
• SLO target must be stricter than any external SLA commitment
• Different SLIs for the same service can have different targets
• Factor in planned maintenance windows
• Consider dependencies — your SLO cannot exceed the worst-case SLO of your critical dependencies

Step 4: Calculate Error Budgets

Error Budget Formula:

Error Budget = 1 - SLO Target
Monthly Budget (minutes) = Error Budget x Total Minutes in Period

Example:
  SLO = 99.9%
  Error Budget = 0.1%
  Monthly Budget = 0.001 x 43,200 minutes = 43.2 minutes of downtime

Error Budget Tracking Table:

Metric	Formula	Example (99.9% SLO, 30-day window)
Total budget	(1 - SLO) x window_minutes	43.2 minutes
Budget consumed	bad_minutes / total_budget x 100%	15 min / 43.2 min = 34.7%
Budget remaining	total_budget - bad_minutes	28.2 minutes
Projected depletion	budget_remaining / daily_burn_rate	28.2 min / 0.5 min/day = 56 days
Budget status	Green / Yellow / Red	Green (< 50% consumed with > 50% window remaining)

Budget Status Thresholds:

Status	Condition	Action
Green	Budget consumed % < Window elapsed %	Normal operations, feature work proceeds
Yellow	Budget consumed % exceeds Window elapsed % by < 20 points	Prioritize reliability work, limit risky deploys
Red	Budget consumed % exceeds Window elapsed % by > 20 points	Freeze feature releases, all hands on reliability
Exhausted	100% of error budget consumed	Full feature freeze until budget recovers or window resets

Step 5: Configure Burn Rate Alerts

Burn rate alerts detect when the error budget is being consumed too quickly.

Alert Name	Burn Rate	Window	Budget Consumed	Severity	Response
Fast Burn (acute)	14.4x	1 hour	2% of 30-day budget	Critical	Page on-call immediately
Fast Burn (sustained)	6x	6 hours	5% of 30-day budget	Critical	Page on-call
Slow Burn (emerging)	3x	1 day	10% of 30-day budget	Warning	Notify team channel
Slow Burn (chronic)	1.5x	3 days	15% of 30-day budget	Warning	Triage in next planning

Multi-Window Alert Pattern (recommended): Each alert should use two windows — a long window to detect the trend and a short window to confirm it is still happening:

• Fast burn: 1-hour long window AND 5-minute short window
• Slow burn: 3-day long window AND 6-hour short window
• This prevents alerting on brief spikes that have already resolved

Step 6: Establish Reporting & Escalation

Reporting Cadence:

Report	Frequency	Audience	Content
SLO Dashboard	Real-time	On-call, engineering	Current SLI values, budget remaining, burn rate
Weekly SLO Summary	Weekly	Engineering team	Budget consumption trend, incidents impacting SLO, action items
Monthly SLO Review	Monthly	Engineering + management	SLO attainment, budget analysis, reliability investments, target adjustments
Quarterly Business Review	Quarterly	Leadership	SLO vs SLA, customer impact, reliability roadmap

Escalation Procedure:

1. Budget > 50% consumed before mid-window: Engineering lead reviews active issues, prioritizes fixes
2. Budget > 75% consumed: Skip-level escalation, defer non-critical feature work, staff reliability sprint
3. Budget exhausted: Feature freeze communicated to product and leadership, all engineering effort on reliability
4. SLA breach imminent: Executive escalation, customer communication plan activated, incident commander assigned

Output Format

## SLO Definitions: [Service Name]

### Service Overview
[Brief description, users, critical journeys]

### SLI Definitions
[Table of SLIs with specification details]

### SLO Targets
[Table of SLOs with targets and rationale]

### Error Budget Status
[Current budget consumption, projection, status]

### Burn Rate Alerts
[Alert definitions with thresholds and routing]

### Reporting & Governance
[Cadence, audience, escalation procedures]

### Implementation Tasks
[Prioritized checklist to implement SLO tracking]

Quality Checklist

• SLIs measure user experience, not internal system metrics
• SLO targets are based on data (historical reliability) and business needs, not arbitrary
• Error budget calculation is correct and accounts for the measurement window
• Burn rate alerts use multi-window approach to reduce false positives
• Reporting cadence is established with clear ownership
• Escalation procedure is documented and agreed upon with management
• SLOs are stricter than any external SLA commitments
• Dashboard shows real-time SLO status, error budget, and burn rate
• Planned maintenance is accounted for in error budget calculations
• SLO definitions are version-controlled and reviewed quarterly

Edge Cases

• New Services Without Baseline: Run in "observation mode" for 2-4 weeks. Collect SLI data without enforcing SLOs. Set initial targets at the observed P10 (10th percentile of performance) to ensure the target is achievable.
• Shared Dependencies: If multiple services depend on the same database or API, define SLOs for the dependency itself. Downstream service SLOs should account for dependency SLO limits.
• Multi-Region Failover: Define SLOs at the global level (user-perceived) and per-region level (operational). Global SLO should survive a single-region failure. Regional SLO helps detect issues before they affect global numbers.
• Seasonal Traffic: Use rolling windows instead of calendar months. Consider different SLO targets for peak vs. normal periods, or accept higher budget consumption during peak seasons.
• Partial Degradation: Define what counts as "degraded but available" vs. "unavailable." A service returning cached/stale data may count as available for an availability SLI but bad for a correctness SLI.
• SLO Conflicts: When improving one SLI degrades another (e.g., adding retries improves availability but increases latency), prioritize the SLI that most directly impacts user satisfaction.