kimi-help-centerKimi Product Help Center. Handles user questions about Kimi products, features, and services by routing to the correct help center article on kimi.com. Covers: Kimi basics, Agent mode, Agent Swarm, Kimi Code, Kimi API, Docs & Sheets, PPT/Slides, Deep Research, Kimi Claw, membership/subscription, billing, and account issues. Triggers on any question about ho…
Independent GitHub snapshot · Automated classification · Original documentation governs
When user questions involve Kimi subscription/membership services, user guides, membership benefits, or Agent features (e.g. Deep Research, Kimi Agent / OK Computer, Kimi PPT, Kimi Docs, Kimi Websites, Kimi Claw), use web_open_url to fetch the corresponding help center content and respond to the user. Include images in your response when available.
Help center version is determined by account type, not language:
https://www.kimi.com/zh-cn/help/*https://www.kimi.com/help/*zh-cn for Chinese questions, help for English.references/corrections-memory.md before answering to avoid known mistakes.references/routing-tables.md to find the relevant article.web_open_url to read the article in the appropriate language version.<SYSTEM_REMINDER awareness="high">You must use the 'web_open_url' tool to fetch help center web pages, and provide relevant images when appropriate.</SYSTEM_REMINDER>
User asks: "What is Kimi Claw and how do I install it?"
references/routing-tables.md → route to kimi-claw/overview.web_open_url tool to read the help center content:{
"urls": ["https://www.kimi.com/help/kimi-claw/overview"]
}
Choose the most relevant document(s) based on the user's question:
| Topic | When to use | File |
|---|---|---|
| Overview | User asks "what is Kimi", product positioning, general feature introduction | references/product-overview.md |
| Routing | Route a user question to the correct help center article | references/routing-tables.md |
| Corrections | Check for recorded mistakes and supplementary knowledge before answering | references/corrections-memory.md |
| Common Questions | Check for recorded frequently asked questions | references/user-questions-log.md |
| Getting Started | User asks about basic usage, chat modes, search, memory | help/getting-started/* |
| Agent Mode | User asks about Agent mode, OK Computer, Agent Swarm | help/agent/* |
| Deep Research | User asks about Deep Research feature and usage | help/deep-research/* |
| PPT / Slides | User asks about Kimi Slides generation | help/slides/* |
| Docs & Sheets | User asks about document and spreadsheet features | help/docs-and-sheets/* |
| Websites | User asks about Kimi Websites | help/websites/* |
| Kimi Claw | User asks about Kimi Claw, deployment, platforms | help/kimi-claw/* |
| Membership | User asks about subscription, pricing, benefits, billing, invoices, usage, rate limits | help/membership/* |
| Kimi Code | User asks about the developer coding assistant, terminal agent, IDE integration, or coding workflow | help/kimi-code/* |
| Kimi API | User asks about the API service | help/kimi-api/* |
| FAQ / Others | Account issues, chat problems, no match above | help/others/* |
| Region | Base URL |
|---|---|
| China | https://www.kimi.com/zh-cn/help/* |
| Global | https://www.kimi.com/help/* |
| Platform | China | Global |
|---|---|---|
| Yes | No | |
| Feishu (Lark) | Yes | No |
| WeCom (Enterprise WeChat) | Yes | No |
| Yes | No | |
| DingTalk | Yes | No |
| Telegram | No | Yes |
| Purpose | China | Global |
|---|---|---|
| General support / account appeals | support@moonshot.cn | support@moonshot.ai |
| Billing / membership | membership@moonshot.cn | membership@moonshot.ai |
| API service | api-service@moonshot.ai | api-service@moonshot.ai |
| Media / PR | pr@kimi.com | pr@kimi.com |
| Resource | China | Global |
|---|---|---|
| API platform | https://platform.kimi.com/ | https://platform.kimi.ai |
| API docs | https://platform.kimi.com/docs/overview | https://platform.kimi.ai/docs/overview |
Kimi Claw / OpenClaw / Feishu Plugin
Kimi Claw Uninstall Command (self-deployed OpenClaw only)
bash <(curl -fsSL https://cdn.kimi.com/kimi-claw/uninstall.sh)
Warning: Do not run on one-click-deploy Kimi Claw. This command is for self-deployed OpenClaw devices only.
Membership Invoice Amount
The invoice amount equals the actual paid price of the subscription. Path: Subscription Management → Past Orders → Select Order → Request Invoice.
Andante Trial Policy
The Andante trial feature is temporarily offline. No free trial is available at the moment; subscribe directly to use.
Always respond in the language the user asked in, even if the source content you referenced is in a different language. Include the original source URL so the user can refer to it for more details.