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escalate-issues

escalate-issues

Triage maintenance problems by severity, document findings with context, route to appropriate specialist agent or human, and create actionable issue reports. Use when a maintenance task encounters problems beyond automated cleanup: code that is unsafe to delete, configuration changes requiring domain expertise, breaking changes detected during cleanup, comp…

Independent GitHub snapshot · Automated classification · Original documentation governs

Skill 문서

GitHub

name: escalate-issues locale: wenyan source_locale: en source_commit: 82c77053 translator: "Julius Brussee homage — caveman" translation_date: "2026-04-24" description: > Triage maintenance problems by severity, document findings with context, route to appropriate specialist agent or human, and create actionable issue reports. Use when a maintenance task encounters problems beyond automated cleanup: code that is unsafe to delete, configuration changes requiring domain expertise, breaking changes detected during cleanup, complex refactoring needed, or security-sensitive findings such as hardcoded secrets or vulnerabilities. license: MIT allowed-tools: Read Write Edit Grep Glob metadata: author: Philipp Thoss version: "1.0" domain: maintenance complexity: basic language: multi tags: maintenance, triage, escalation, routing, issue-reporting

升事

用時

維護之任遇自動清掃之外之問時用此:

  • 不確碼可安全刪否
  • 配置之改需領域之專(安全、性能、架構)
  • 清掃中察破變
  • 需複雜之重構(非僅清)
  • 涉安全之事(硬碼秘、漏)

勿用於有明修之簡事。唯於自動清險或不足時方升之。

入

參類必述
issue_descriptionstring是問題之明述
severityenum是critical、high、medium、low
context_filesarray否相關文件之路
specialiststring否目標員(若未指,自動繞)
blockingboolean否是否阻進一步清掃(默:false)

法

第一步:評重

以標準重級類事。

CRITICAL — 阻產之運:

  • 活用碼中破之引
  • 安全漏(露秘、SQL 注)
  • 清掃致數據失之險
  • 產服停

HIGH — 影響維或開發者效:

  • 死碼顯膨(逾千行)
  • CI/CD 流破
  • 諸環境間主配漂
  • 或動態載之未引模組

MEDIUM — 小之潔病:

  • 未用輔函(百行以下)
  • 過時文檔需更
  • 廢配件(不用而在)
  • 非要徑之 lint 警

LOW — 風不一:

  • 縮進雜(可行而不齊)
  • 尾空白
  • 命名不齊(camelCase 與 snake_case 雜)
  • 小格式異

重級之決樹:

Does it break production? → CRITICAL
Does it block development? → HIGH
Does it impact code quality? → MEDIUM
Is it purely cosmetic? → LOW

得: 事附明重級標。

敗則: 若不確,默 HIGH 升於人以再判。

第二步:記所察

捕所有相關脈絡供員審。

事報模板:

# Issue: [Brief Title]

**Severity**: CRITICAL | HIGH | MEDIUM | LOW
**Discovered During**: [Skill name, e.g., clean-codebase]
**Date**: YYYY-MM-DD
**Blocking**: Yes | No

## Description

Clear description of the problem in 2-3 sentences.

## Context

- **File(s)**: [List of affected files with line numbers]
- **Related**: [Related issues, commits, or previous attempts to fix]
- **Impact**: [What breaks if this isn't fixed, or what's wasted if not cleaned]

## Evidence

```language
# Code snippet or log excerpt showing the problem
```

## Attempted Fixes

- Tried X but failed because Y
- Considered Z but uncertain due to W

## Recommendation

- **Option 1**: [Safe conservative approach]
- **Option 2**: [More aggressive fix with risks]
- **Preferred**: [Which option to pursue and why]

## Specialist Routing

**Suggested Agent**: [agent-name]
**Reason**: [Why this specialist is appropriate]

## References

- [Link to related documentation]
- [Link to similar past issues]

得: 事以全脈絡記於 ESCALATION_REPORTS/issue_YYYYMMDD_HHMM.md。

敗則: (無——必記,雖未全)

第三步:定繞徑

配事類於適之員或人審。

繞之表:

事類員因
Security vulnerabilitysecurity-analystSecurity expertise required
GxP compliance concerngxp-validatorRegulatory knowledge needed
Architecture decisionsenior-software-developerDesign pattern expertise
Config managementdevops-engineerInfrastructure knowledge
Dependency conflictsdevops-engineerPackage management expertise
Performance bottlenecksenior-data-scientistOptimization knowledge
Code style disputecode-reviewerStyle guide authority
Dead code uncertaintyr-developer (or lang-specific)Language-specific knowledge
Broken test unclearcode-reviewerTest design expertise
Documentation accuracysenior-researcherDomain knowledge required
License compatibilityauditorLegal/compliance expertise

自動繞之邏:

def route_issue(severity, issue_type):
    if severity == "CRITICAL":
        # Always escalate to human for critical issues
        return "human"

    if "security" in issue_type or "secret" in issue_type:
        return "security-analyst"

    if "gxp" in issue_type or "compliance" in issue_type:
        return "gxp-validator"

    if "architecture" in issue_type or "design" in issue_type:
        return "senior-software-developer"

    if "config" in issue_type or "deployment" in issue_type:
        return "devops-engineer"

    # Default: code-reviewer for general code issues
    return "code-reviewer"

得: 事繞至適員附理由。

敗則: 若無明員,升於人作手繞。

第四步:造可行之事報

生合受者(員或人)之式之報。

於員(MCP 工具之結構式): Emit one document: the routing header delimited by --- fences, then the report body beneath it. The receiving tool parses the header keys, so those and the agent ids stay in English.

type: escalation
severity: high
from_agent: janitor
to_agent: security-analyst
blocking: false
# Security Concern: Hardcoded API Key in Config

**File**: config/production.yml:45
**Pattern**: API_KEY="sk_live_abc123..."

**Request**: Please review if this is a valid secret or a placeholder.
If valid, recommend secure credential management strategy.

**Context**: Discovered during config cleanup sweep.

於人審者(詳 markdown):

# Escalation Report: Uncertain Dead Code Removal

**From**: Janitor Agent
**Date**: 2026-02-16
**Severity**: HIGH

## Problem

File `src/legacy_payments.js` (450 lines) appears unused but contains
complex payment processing logic. Static analysis shows zero references,
but name suggests business-critical functionality.

## Why Escalated

- Uncertain if payment code is dynamically loaded at runtime
- Potential data loss risk if deleted incorrectly
- Requires domain knowledge to assess business impact

## Evidence

- No direct imports found
- Last modified 8 months ago
- Git history shows it was part of payment refactor

## Recommendation

Request human review before deletion. If confirmed dead:
1. Archive to archive/legacy/ directory
2. Document in ARCHIVE_LOG.md
3. Create ticket to verify payment flows still work

## Next Steps

Awaiting human confirmation before proceeding with cleanup.

得: 報合受者式。

敗則: (無——不確時以通用 markdown 生報)

第五步:記升之狀

保升事之日誌以防重報。

# Escalation Log

| ID | Date | Severity | Issue | Specialist | Status |
|----|------|----------|-------|-----------|--------|
| ESC-001 | 2026-02-16 | CRITICAL | Broken prod import | human | Resolved |
| ESC-002 | 2026-02-16 | HIGH | Dead payment code | human | Pending |
| ESC-003 | 2026-02-16 | MEDIUM | Config drift | devops-engineer | In Progress |

得: ESCALATION_LOG.md 增新條。

敗則: 若日誌不存,造之。

第六步:告並阻(若需)

若事阻後維,告並暫停清掃。

阻之邏:

  • CRITICAL 事必阻
  • HIGH 事於要徑中阻
  • MEDIUM/LOW 事不阻

告:

⚠️ MAINTENANCE BLOCKED ⚠️

Issue ESC-002 (HIGH severity) requires human review before proceeding.

**Affected Operation**: clean-codebase (Step 5: Remove Dead Code)
**Reason**: Uncertain if src/legacy_payments.js is truly dead

**Action Required**: Review ESCALATION_REPORTS/ESC-002_2026-02-16.md

Once resolved, re-run maintenance from Step 5.

得: 維暫停;明告生。

敗則: 若告機制不可用,記於報中。

驗

升後:

  • 事重級正評
  • 全脈絡已記(文件、證、試)
  • 適員已識
  • 升報造於 ESCALATION_REPORTS/
  • ESCALATION_LOG.md 已更
  • 阻狀若適已通
  • 報無露敏信

陷

  1. 過升:升簡事耗員之時。唯真不確或險時乃升

  2. 欠升:刪碼「以試」而不升,致產停

  3. 脈絡不足:升無證,令員重查。附文路、行號、誤訊

  4. 述模糊:「配置有問」非可行。宜具體:「配漂:dev 用 API v1,prod 用 v2」

  5. 不記狀:重升已審事。先察 ESCALATION_LOG.md

  6. 露秘:於升報含真 API 鑰或密。遮敏值

參

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