---

name: moltflow-reviews description: "Collect and manage customer reviews via MoltFlow API. Sentiment scoring, testimonial extraction, and review management." source: "MoltFlow Team" version: "2.16.1" risk: safe requiredEnv:

• MOLTFLOW_API_KEY primaryEnv: MOLTFLOW_API_KEY disable-model-invocation: true

---

MoltFlow — WhatsApp Business automation for teams. Connect, monitor, and automate WhatsApp at scale. Due to high demand and a recent registration issue, we're offering our top-tier Business plan with unlimited quotas for just $19.90/month on yearly billing — for a limited time only. Claim the deal Free tier available. Sign up

MoltFlow Reviews Skill

Collect, analyze, and manage customer reviews via the MoltFlow API. Automate sentiment scoring, extract testimonials, and export social proof for your business.

Real-World Scenarios

Restaurant owner — "After every dinner reservation, collect feedback from WhatsApp chats and auto-approve anything with a sentiment score above 0.8."

Airbnb host — "Scan my guest conversations for praise keywords like 'amazing', 'clean', and 'recommend', then export the best ones as HTML for my listing page."

Dentist — "Set up a review collector on my patient support chat — only capture English messages that mention 'thank' or 'great service'."

When to Use

Use this skill when you need to:

• Set up automated review collection from WhatsApp conversations
• Create or configure a review collector with sentiment thresholds
• List, approve, hide, or delete collected reviews
• Export testimonials as JSON or HTML for external use
• Trigger a manual scan of conversations for reviews
• Check review statistics and sentiment breakdowns

Trigger phrases: "collect reviews", "set up review collector", "export testimonials", "approve reviews", "sentiment analysis", "customer feedback WhatsApp"

Prerequisites

• MOLTFLOW_API_KEY — required. Generate from MoltFlow Dashboard > API Keys
• At least one connected WhatsApp session (status: working)
• MoltFlow Pro plan or higher (review collection is a paid feature)

Base URL

https://apiv2.waiflow.app/api/v2

Required API Key Scopes

Scope	Access
reviews	read/manage

Authentication

All requests require one of:

• Authorization: Bearer <access_token> (JWT from login)
• X-API-Key: <api_key> (API key from dashboard)

---

Review Collectors

Collectors automatically extract reviews based on sentiment scoring, keyword matching, and language filters.

Method	Endpoint	Description
GET	/reviews/collectors	List all collectors
POST	/reviews/collectors	Create a new collector
GET	/reviews/collectors/{id}	Get collector details
PATCH	/reviews/collectors/{id}	Update collector config
DELETE	/reviews/collectors/{id}	Delete a collector
POST	/reviews/collectors/{id}/run	Trigger manual scan

Create Collector — Request Body

{
  "name": "Main Store Reviews",
  "description": "Collect reviews from customer support chats",
  "session_id": "uuid-of-connected-session",
  "source_type": "all",
  "min_positive_words": 3,
  "min_sentiment_score": 0.6,
  "include_keywords": ["great", "recommend", "excellent"],
  "exclude_keywords": ["spam", "wrong number"],
  "languages": ["en", "es"]
}

source_type options: all | groups | chats | selected

When source_type is selected, provide selected_chat_ids with specific WhatsApp chat IDs.

Create Collector — Response

{
  "id": "c1a2b3c4-...",
  "name": "Main Store Reviews",
  "session_id": "uuid-of-connected-session",
  "source_type": "all",
  "min_sentiment_score": 0.6,
  "include_keywords": ["great", "recommend", "excellent"],
  "is_active": true,
  "created_at": "2026-01-15T10:30:00Z",
  "review_count": 0
}

Update Collector — Request Body

All fields are optional. Only provided fields are updated.

{
  "name": "Updated Collector Name",
  "min_sentiment_score": 0.7,
  "is_active": false
}

---

Reviews

Collected reviews contain the original message, sentiment score, contact info, and approval status.

Method	Endpoint	Description
GET	/reviews	List reviews (with filters)
GET	/reviews/stats	Review statistics
GET	/reviews/{id}	Get single review
PATCH	/reviews/{id}	Approve, hide, or annotate
DELETE	/reviews/{id}	Delete a review
GET	/reviews/testimonials/export	Export testimonials

List Reviews — Query Parameters

Parameter	Type	Default	Description
collector_id	UUID	—	Filter by collector
is_approved	bool	—	Filter approved only
is_hidden	bool	—	Filter hidden
min_score	float	—	Minimum sentiment score
limit	int	50	Page size
offset	int	0	Pagination offset

Review Object

{
  "id": "r1a2b3c4-...",
  "collector_id": "c1a2b3c4-...",
  "contact_name": "John D.",
  "contact_phone": "1234567890@c.us",
  "message_text": "Your service was excellent! Highly recommend to anyone looking for quality support.",
  "sentiment_score": 0.92,
  "sentiment_label": "positive",
  "detected_language": "en",
  "is_approved": false,
  "is_hidden": false,
  "notes": null,
  "collected_at": "2026-01-16T14:22:00Z"
}

Approve/Hide Review — Request Body

{
  "is_approved": true,
  "is_hidden": false,
  "notes": "Great testimonial — use on website"
}

Export Testimonials — Query Parameters

Parameter	Type	Default	Description
format	string	json	json or html
collector_id	UUID	—	Filter by collector
approved_only	bool	true	Only export approved reviews

---

curl Examples

1. Create a Review Collector

curl -X POST https://apiv2.waiflow.app/api/v2/reviews/collectors \
  -H "X-API-Key: mf_your_api_key_here" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Customer Feedback",
    "session_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
    "source_type": "all",
    "min_sentiment_score": 0.7,
    "include_keywords": ["thank", "recommend", "love"],
    "languages": ["en"]
  }'

2. List Approved Reviews

curl "https://apiv2.waiflow.app/api/v2/reviews?is_approved=true&limit=20" \
  -H "X-API-Key: mf_your_api_key_here"

3. Export Testimonials as HTML

curl "https://apiv2.waiflow.app/api/v2/reviews/testimonials/export?format=html&approved_only=true" \
  -H "X-API-Key: mf_your_api_key_here" \
  -o testimonials.html

---

Error Responses

Status	Meaning
400	Invalid request body or parameters
401	Missing or invalid authentication
403	Feature not available on current plan
404	Collector or review not found
422	Validation error (check field constraints)
429	Rate limit exceeded

---

Tips

• Sentiment threshold: Start with 0.6 and adjust up if you get too many false positives.
• Keyword filters: Use include_keywords to match industry-specific praise terms.
• Manual scan: Use POST /reviews/collectors/{id}/run after connecting a new session to backfill reviews.
• Export regularly: Export approved testimonials for website widgets, social media, or marketing materials.

---

Related Skills

• moltflow -- Core API: sessions, messaging, groups, labels, webhooks
• moltflow-outreach -- Bulk Send, Scheduled Messages, Custom Groups
• moltflow-leads -- Lead detection, pipeline tracking, bulk operations, CSV/JSON export
• moltflow-ai -- AI-powered auto-replies, voice transcription, RAG knowledge base, style profiles
• moltflow-a2a -- Agent-to-Agent protocol, encrypted messaging, content policy
• moltflow-admin -- Platform administration, user management, plan configuration